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The products launched in PRO, to the cycling market, are the result of constant research, development and tests, in which they use the latest in materials and design technologies. From professional athletes to casual cyclists, whether you are racing or biking to shop, PRO components help you get the most out of your bike. Get the perfect fit. Select the most comfortable saddle. And keep your bike in perfect condition with PRO components, tools and accessories.
While PRO sponsors and supports elite riders, from World Tour teams to downhill mountain bike freestylers, it's riders like you who motivate everything PRO does. We understand that each rider has unique needs driven by personal goals and individual anatomies. That's why we continue to improve our products, so you can get even more out of your bike tomorrow.
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Our main objective is customer satisfaction, so if someone is not satisfied with their order, you have up to 30 days to return it.
We recommend that before making the return, you get in touch with us through email: orders [at] santafixie [dot] com.
The returned product(s) must be in new condition and, if possible, with its original packaging. The use of the product should not go beyond the verification of its new condition and functioning upon receipt. If this is not the case once we have received your return, the product or products could suffer a depreciation of its original value, or in extreme cases the return would not be accepted.
In the case of bicycles, in no case will we accept a return with traces of use, scratches, mounting marks, dirt on the tires, damage caused by improper packaging or any other type of damage that makes it impossible to put the bike back on sale. We will check that it is in perfect condition and with the seals intact. If Santafixie detects any damage it reserves the right not to accept the return. If the bicycle is not accepted and needs to be returned, it will be sent back to the buyer at the customer's expense.
For more information visit our returns page.
